DISPUTE policy.

Important Notice Regarding Credit Card and PayPal Disputes for Sticker Orders

We hope this message finds you well. We want to inform you about an important policy regarding credit card and PayPal disputes in relation to your sticker orders.

If a credit card dispute or PayPal dispute is initiated while your sticker order is in progress, all production for that order will be temporarily halted until the final decision is made by the credit card dispute or PayPal dispute resolution process. This means that we will not proceed with the production or shipment of your stickers until the dispute is resolved and a final designation is provided.

We understand that disputes can arise for various reasons, and we are committed to resolving any issues promptly and fairly. However, it is essential to note that if we observe a recurring pattern of disputes initiated by you as a customer, it may lead to more severe actions being taken.

In such cases, if a recurring pattern of disputes is identified, we may have to take the following actions:

1. **Ban from Future Orders:** We may need to suspend your ability to place future orders with our company. This measure is taken to maintain the efficiency and integrity of our order processing system.

2. **Ban from Our Factory and Partner Stores:** In cases of repeated disputes, we may also have to restrict your access to our factory and partner stores, including any associated online platforms or retail outlets.

We genuinely hope that it does not come to this point, and we would prefer to continue serving you as a valued customer without any disruptions. If you have any concerns or questions about your current order, a dispute you've initiated, or our dispute resolution process, please do not hesitate to reach out to our customer support team at admin@theogfactory.com

We are committed to providing you with the best products and service, and we hope that this policy ensures fair and transparent business practices for all our customers.

Thank you for your understanding and cooperation.

Sincerely,

THE OG FACTORY