**Order Lead Times and Shipping Information**

Dear Valued Customer,

We want to provide you with important information about our order processing lead times and shipping options to ensure a smooth and transparent shopping experience with us. Please take a moment to read through this information to better understand how your orders are handled.

**Order Processing Lead Times:**

• 1. **Standard Processing (No Rush Fee):** When you place an order without selecting the rush fee option, the processing time typically ranges from 3 to 6 business days. Please note that weekends are not included in this timeframe. For instance, if you place an order on a Saturday, it may start processing anywhere between Wednesday night and Friday morning, depending on the order volume in our queue.

• 2. **No Proof Option:** If you choose the "No Proof" option at checkout, it helps expedite the order through processing, reducing the processing time to 2-4 business days before shipping. This option allows us to streamline the process and get your order to you faster.

• 3. **Rush Fee Processing:** For customers who require their orders to be processed urgently, we offer a Rush Fee option. Adding a $6 Rush Fee to your cart speeds up the processing time to 1-2 days, excluding weekends. This means that if you place an order on a Saturday, it will be processed on Monday morning. Additionally, the Rush Fee also upgrades your shipping delivery time from 4 days to 2-3 days for quicker delivery.

**How to Upgrade to Rush Order:**

If you wish to upgrade your order to a rush order, please follow these steps:

- Email our support team at admin@theogfactory.com with your order number and request to upgrade to a rush order.

- Alternatively, you can submit a ticket through our contact form on our website.

**Important Note:**

Please be aware that emailing or contacting our support to rush an order that does not have a rush fee will not expedite the processing time. Our promotions and order processing are tailored to ensure accuracy and quality, and we need the specified processing time to handle each order correctly.

We appreciate your understanding and cooperation in adhering to these lead times and shipping options. Our goal is to provide you with the best possible service and ensure your orders arrive promptly and accurately.

If you have any questions or require further assistance, please do not hesitate to reach out to our dedicated customer support team.

Thank you for choosing THE OG FACTORY for your sticker needs.

Sincerely,

The OG factory